Most orders ship within 24 hours, Monday - Friday from Long Beach, California
When you go to checkout you will see the shipping options and speeds for your region. Most orders in the United States over $50 will have a free shipping option:
Over $50 - Free UPS Ground
Over $500 - Free UPS 3 Day Select
Over $1000 - Free UPS 2nd Day Air
Over $3000 - Free UPS Next Day Saver
We want to make sure you get your product on time, and in perfect condition. If there is going to be any delay we will let you know.
Orders over $1000 may require a signature for delivery.
Once your order has shipped, you should receive an email from us with the tracking information. If you created an account at checkout you can also view tracking information by logging into your account. You can also track your order via the shop app: https://shop.app
To ensure that you are 100% satisfied with your purchase, you have up to 60 days to return your purchase.
Depending on bank processing time, a refund can take up to 10 business days to complete.
Should you run into any issues or have questions, please email us at firstname.lastname@example.org or chat with us here on the site during regular business hours.
Abuse of the return policy may result in a rejection of future orders or return requests.
We reserve the right to deny a refund at any time in the process.
We love our customers!
... headphone knowledge, communication and advice were top notch. The greatest part was he had the best price I could find. I highly recommend Beach Hifi!Alexandria, Virginia
★★★★★Kurt R. Benckendorf
Mike from Beach HiFi was extremely helpful and prompt with my order. This business is easy to recommend if you're looking for audio gear. It will be my first stop from here on out.
Working with Beach HiFI support has been a pleasure, very timely and helpful responses around my headphones. It's service like this that'll keep me coming back. Very much recommended!
Excellent customer service & fast shipping.
Can’t believe the sound for the price of these IEM. More importantly, the first pair arrived broken from the factory and the staff sent a new pair out, no questions asked, next day. Brilliant customer service. Thank you again.New Bedford, Massachusetts
I will definitely return to Beach HiFi for any future audio/headphone related I have. I highly recommend that you give this company a shot. I plan on recommending them to others at every chance I get.Honolulu, Hawaii
Wow! I am beyond impressed with the level of service I received through all phases of this purchase.Marietta, Georgia