We want to make sure you get your product on time, and in perfect condition, while limiting our impact on the environment.
For some products, anywhere in the world! A few products are restricted by region and will not allow you to checkout if you are outside the USA (Currently all Focal and iFi items). When you go to checkout you will see the shipping options and speeds for your region. Most orders in the United States over $50 will have a free shipping option.
For items in stock, most ship within 24 hours. If there is going to be any delay we will let you know.
Once your order has shipped, you should receive an email from us with the tracking information. If you created an account at checkout you can also view tracking information by logging into your account. You can also track your order via the shop app: https://shop.app
We take our impact on the environment very seriously. Every shipment from Beach HiFi is carbon neutral. Our offsets are currently funding the Jarí Para Forest Conservation Project in the Amazon Rainforest.
You can learn more about the project here: https://pachama.com/explorer/project/jari-para
We also try to ensure that your package does not include unnecessarily large box sizes or extraneous packing materials.
Returns and exchanges
To ensure that you are 100% satisfied with your purchase, you have up to 60 days to return your purchase, no questions asked.
You can apply for a refund here:
Should you run into any issues or have questions, please email us at firstname.lastname@example.org or chat with us here on the site during regular buisness hours.
You can get an exchange for any other unit in inventory or a full refund less original shipping charges.
To receive a full refund, your item should be as close to new condition as possible. All accessories and original packaging should be included. If your item is not in this condition, you may receive a partial refund or no refund.